|Material||Solid american white oak|
|Grade||premium grade/kiln dried|
|Window Sill Length||600, 900, 1200, 1500, 1800, 2100, 2400mm|
|Window Sill Thickness||30mm|
|Window Sill Width||195mm|
|Window Sill Finish||untreated (optional)|
|Window Sill Edge Profile||square edge (optional)|
Here's some examples of the Corner profiles:
Here's some examples of the Edge profiles:
To add a profile to your order, simply select from the drop down menus in the item page when ordering.
TERMS & CONDITIONS
All our oak products are made to the highest standard and returns are very rare. However, in the unlikely event you're not satisfied, you're welcome to return the goods - within our terms and conditions. This guarantee covers all of our manufactured products. Custom made items are non-returnable however; any damage and quality issues are are covered.
By placing your order/accepting an email quote, you're accepting the terms & conditions that apply.
In the event you change your mind, you're welcome to cancel your order under our terms and conditions. NB: Unwanted items may be subject to a restocking charge of 25% where the item is customised*, or where no error is made on our part.
Custom product Returns:
Returns are not accepted on customised products*, (including drilling, profiling, cut to size and colour finishing); unless the item arrives damaged or has a manufacturing defect. Please double check all measurements before placing your order.
Custom made products include items that have been drilled for supports, treated, profiled and cut to size (including mouldings cut to 1m, 2.1m, 2.4m etc). As these products are made to your exact specifications, they become non-returnable.
Returns, Replacements and Refunds
In the event you change your mind, you're welcome to return the item under our terms and conditions. Returns are accepted as long as you inform us within seven days from receipt of your goods; either in writing, email or by telephone and the item must be returned within 14 days - Your returned products must be in the original packaging, unused and not damaged - with a copy of the receipt/invoice/returns form included. Upon reciept of your returned goods, we will issue a refund, (excluding postal charges/re-stocking fee). NB: Unwanted items may be subject to a restocking charge of 25%, where no error is made on our part or where the item is customised. It is important you check your sizes, prior to ordering.
We cannot accept any responsibility for any incorrect installations or damage caused during the installation process. Refunds/returns are not accepted for items incorrectly installed and/or damaged during the installation process. Similarly, we're unable to supply replacements for items dropped/dented or otherwise. This isn't to say we won't help - so please email us to discuss.
NOTE: All damaged/defective/missing items must be reported within 2 business days (please send images where possible).
Return Costs All costs of the return are to be covered by the customer. Please ensure your parcel is packed well, with no exposed edges and the parcel fits tight around the product to prevent it moving around in the box. There's many online companies whom you can use to book your collection; such as, Transglobal Express, Parcels2Go, UPSTODAY and many more. Please ensure you have the parcel dimensions and weight to hand when booking your collection. Once back, in it's original condition, we'll refund you in line with the terms and conditions. NB: The same applies when receiving parcels back at Oak Store Direct Ltd, in that, we will check for signs of damage and sign or refuse it accordingly. If your parcel is not packed properly, it will be refused and returned to you. The return cost will then be billable again and any damage because of said packing issue, will also be deducted from any due refund/levied against you. You're welcome to send images of your parcel upon dispatch (email these). Your order will be inspected once back and we reserve the right to change our initial decision, should we feel the item(s) has been used.
Some postcodes do have a surcharge levied against them. Surcharges apply to non-mainland UK postcodes. Please email your order for a quote for surchargable deliveries. The following are some of the postcodes that are surchargable with our main courier. Some couriers surcharge over a certain weight - you'll be advised if this is the case.
AB37, 38, 44, 45, 53-56
IV7, 9-12, 14-28, 30-32, 36, 40-56
PA20-38, 41-49, 60-78, 80-88
PH17-26, 30-44, 49, 50
*Unfortunately, the postcode surcharges can not be avoided as they're levied by our couriers (In addition, some other postcodes are surchargable depending on weight - you'll be advised of this at the time of booking).
We use a number of couriers to deliver our products (depending on the size & weight).
Our couriers will attempt delivery twice. If they're unsuccessful, the order will be returned to us and further postal charges will be incurred if this happens. Note, the full delivery cost is payable by you for us to send the order back out. (For example: If you've paid £12.00 delivery initially but the delivery actually cost us £24.00 to send, this will be what the re-delivery fee will be - in addition to the charge levied by the courier for returning it to sender). Please note, parcels over 1.5m/30kg cost considerably more to send. NB: The same applies when replacing items, where no error is made on our part.
We will not leave items outside due to the risks involved, (theft/weather damage). If you request this, this is entirely at your own risk and we can not take any responsibility for items going missing and/or damaged. No replacement will be sent.
Finally, you must check your parcel(s) for signs of damage before you sign for it. If your parcel has obvious signs of damage, please check the contents. In the event your driver won't allow you time to check the contents, simply sign as "DAMAGED" as this could affect your claim (by signing your name, you're accepting the goods as "in good condition". You must inform us within two business days of any damage, so we can arrange a replacement or refund (time must be allowed to manufacture the order, where required). You will be sent a form to complete and return. In addition, you must send us an image of the packaging inside and out; and the damaged item(s). We can't accept responsibility or returns if the parcel(s) has NOT been signed for as damaged.
Where the correct postage hasn't been paid at the initial ordering stage, we may contact you for the additional figure at a later date. All email quotations are quoted to standard UK mainland postcodes (unless stated otherwise). It's up to you to let us know you're within a surchargable area.
Some couriers charge a "residential fee/additional handling fee" where an item is large/heavy, (by heavy we mean over 30kg and large is over where a parcel is over 1.5m). Residential fees vary between £2.00 and £5.00. You're welcome to have your order delivered to a business address to avoid this fee.
Heavy items (over 30kg), fragile goods and items over 2.5m, may be subject to additional postal charges. You will be informed of this at the time of booking your delivery. We will obtain quotes to get the least expensive option, and will dispatch your items upon payment.
Custom Quotes/Email Quotes
We reserve the right to change quotes at any time. All custom quotes are machined and manufactured to order, therefore, they are non-returnable. Lead times can change at any time.
Should you have any items missing, we MUST be informed within 24 hours to enable this to be rectified. Should you fail to inform us within this timeframe, additional costs can be incurred (i.e. post etc).
Clearance Items are non-returnable - no exceptions.
Lead Times -
As everything is made on-site here at Oak Store Direct, lead times can vary. We reserve the right to change our lead times at any time. It's not always possible to push an order through urgently, due to the fact that everything is made to order. You're welcome to send an email (or type in the "comments" box), what delivery day you'd prefer and we will always try our best to meet that for you, but this can't be guaranteed.
Your Solid Oak Order
The pictures in the listings are demonstrations only and not the exact item you will receive. All products are different in appearance and character. This is a natural oak priduct and the end result is only revealed after cutting and planing the oak boards to size. Your new oak will of coarse be stunning and unique in either case!
Colour Match We can not guarnatee an exact match. This is due to oak being a natural product and each cut is different in tone, texture and grain. Although we will get the closest we can. If for whatever reason, you're not happy with this. All costs of return/re-works are covered by the customer.
Multiple Items We cannot guarantee that each cut will be of the same shade. If you're planning on joining a number of pieces together, (i.e. thresholds etc), please advise us (by email or in the comments box). We'll do our best to select similar shades but this is not guaranteed.