I need custom sizes? email us at sales@oakstoredirect.com with your requirements and we'll offer our best price by quotation. Just fill out the quote builder form found here

How can i Pay?
We accept credit & debit cards over the phone or via the payments page on the website, we also accept paypal, bank transfers.

What finishes are available?
We have a range of standard finishes available and custom finishing can be offered via image/sample matching. We work with traditional finishes and include wax/oil/dye/lacquer

How much will postage be?
Postage prices are charged at the current standard carrier rates, as detailed in our delivery page.

How long will postage be?
See our delivery page for lead times on our products, furniture/mouldings with finishing/treatment have an average 1-2 days extra turnaround time. We take great care in our work so if you're in a hurry for your items, please contact us before ordering.

I need help measuring/designing my shelves?
Just send us an email and include all the information and a sketch/drawing if possible for any cut-outs/customised requirements. We will do our best to supply your needs.  You can also send us a picture and we will design something bespoke for you free of charge. Please email us at: sales@oakstoredirect.com

What if I need custom/made to measure shelves?
We'll cut your shelf to size free of charge. You can order your shelf as normal and just send an email after checking out with the sizes you want or add the notes in the ''comments box'' in the listing drop down menus.  NB: You must select the nearest 'larger' size for this service.  You can however, email with your requirements.

What brackets will I need if I order a shelf?
If you have your own wall brackets, please select "no brackets" and the shelf will be supplied plain - with no holes. If you select the brackets option you will receive the shelf pre-drilled and complete with the correct amount & type of supports designed for the shelf size.  See our installation guides for the correct type fixings for your installation

Do you have a showroom I can visit?
No, we are an online supplier and this helps to keep our prices low. We do have brochures but all our products are available online.

What products are in stock? 
Oak shelving, oak fire surrounds, oak mirrors and oak mantels are made to order, solid oak mouldings and profiles are in stock at the trade counter (some profiles not always in stock, please call us to check).

Can I get a sample?
Yes, if your not too sure about the finish you need, samples are available in our store.

How do I install my new solid oak shelves?
See our installation instructions, which are downloadable and printable online.  The instuctions provide a basic guide on how to install our solid oak floating shelving and gives detailed instructions.  Please remember, our solid oak shelves are very heavy and we recommend two people to install them or get a proffesional to help.  Don't forget to check for gas/water pipes and electrical cables before drilling any holes. Seek proffesional advice if you're not sure.

Can I install on to a stud wall?
Yes.  However, before we drill any holes in your new shelves, you need to measure your timber stud centre points and let us know the measurements.  We will then drill the holes in the correct places and ensure they will land on a stud when installing.

Damaged Goods: All oak products are sent in extra heavy duty cardboard boxes or tubes.  However, please check your parcels for any signs of damage on delivery. If you cannot check the parcel on delivery please sign as 'unchecked/damaged'.  Without this we cannot cannot accept resonsibility for any damage found after delivery. We do not accept returns on customised products (see terms & conditions).

What if I change my mind?
Should you not be 100% happy with your order, you're welcome to return it for a full refund (less postage charges and any extra costs i.e. treatment).  However; customised products cannot be returned - please see our terms & conditions.

What other services do you offer?
At Oak Store Direct we offer many sizes of floating shelves, fire surrounds, mantels, mirrors and mouldings in Solid Oak.  All our Oak products are available made to measure, with custom/bespoke size options. In our shop you'll find a stunning range of quality solid oak floating shelves - as well as chunky rustic Oak mantels & mirrors. All our oak products are 100% solid oak; we don't use oak plywood veneers or glued off cuts.
Can I collect my order?
Yes!  You can collect you order from our showroom.  Simply let us know when ordering and we will call you when your order is ready for collection with a day/time.

For information and advise contact us here:
Phone: 01274 754260
Email: sales@oakstoredirect.com