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FAQ's
 
I need custom sizes? Call us (01274 597579) or email us at sales@oakstoredirect.com with your requirements and we'll offer our best price by quotation.

How can i Pay? We accept credit & debit cards over the phone if you don't have a paypal account, and we accept bank transfers, cheque and cash on collection.

What finishes are available? click here to see our bespoke range of finishes.  We offer a wide range of waxes, lacquers and oils.  We can also match to your existing furniture.

How much will postage be? Postage prices are charged according to the weight and size of your order (UK mainland only).  Non Mainland UK deliveries are charged by quote at the time of the order, please get in touch for a price.

How long will postage be? All oak shelves are usually ready for dispatch within 5-7 working days but often sooner. Some can take longer depending on the order size and stock at the time. We'll dispatch your order as soon as it's ready - delivery is then the next day, we'll send an email confirmation when your item has been dispactched so you know it's on it's way. Shelves with finishing/treatment have an average 1-2 days extra turnaround time. We take great care in our work so if you're in a hurry for your shelves, please contact us before ordering.

I need help measuring/designing my shelves? just give us a call or email us and we will do our best to talk you through it.  You can also send us a picture and we will design something bespoke for you free of charge. Please email us at: sales@oakstoredirect.com

What if I need custom/made to measure shelves? We'll cut your shelf to size free of charge. You can order your shelf as normal and just send an email after checking out with the sizes you want.  NB: You must select the nearest 'larger' size for this service.  You can however, email or call us with your requirements.

What brackets will I need? If you have your own wall brackets, please select "no brackets" and the shelf will be supplied plain - with no holes. If you select the brackets option you will recieve the shelf pre-drilled and complete with the correct amount & type of supports designed for the shelf size.  The brackets will screw into masonary and timber stud walling.

What weight will the brackets hold? The brackets we supply for floating shelves, are 12mm concealed/hidden solid steel supports - suitable for masonary and timber stud walls. If you purchase your shelf with support brackets, the shelf will be sent pre drilled, if not - no holes will be drilled. Our shelves are very easy to install and all shelves are sent with an installation guide. Each support will bear a weight of approx 10kg including the shelf.  If you want to add a lot of weight to your new oak floating shelf, please request more concealed brackets and pre drilling or request heavy duty supports.

What brackets are available? Have a look around our online shop, we have a range of chrome, solid oak and aluminium floating shelf brackets in stock - as well as a range of concealed and hidden shelf brackets to carry shelves from 20-54mm thick. We also manufacture solid oak Corbels, send us your design and we can make it to measure for you.

Do you have a showroom I can visit? Yes.  We're located in Shipley, West Yorkshire - by the back entrance to Shipley Train Station.  We have a variety of items on display; including fire surrounds, oak beams, mantels, mirrors, shelving, worktops and much more.  We also stock wood burning stoves too.  Come take a look for more ideas on your project - a member of our friendly team will be more than happy to answer your questions.  For opening times see contact us.

What products in stock?  Oak shelving, oak fire surrounds, oak mirrors and oak mantels are made to order *(exept items in the showroom) solid oak skirting/oak door liners and oak architrave are in stock (some profiles and sizes please call us to check).

Can I get a sample? Yes, if your not too sure about the finish you need, samples are available in our store.

Can you match to my furniture? Yes!  We can colour match to your existing furniture and we ask that you send a sample of your wood, (i.e flooring off cut etc), or you can send us a good quality picture top enable us to match up, via email.

How do I install my new solid oak shelves? see our installation instructions , which are downloadable and printable online.  The instuctions provide a basic guide on how to install our solid oak floating shelving and gives detailed instructions.  Please remember, our solid oak shelves are very heavy and we recommend two people to install them or get a proffesional to help.  Don't forget to check for gas/water pipes and electrical cables before drilling any holes. Again seek proffesional advice if you're not sure. There is also an online version on our website home page.

Can I install on to a stud wall? Yes.  However, before we drill any holes in your new shelves, you need to measure your timber stud centre points and let us know the measurements.  We will then drill the holes in the correct places and ensure they will land on a stud when installing. If the wall is not yet built, this is not required as timber batons can be installed to carry the shelf supports.

Returns: All oak floating shelves are sent in extra heavy duty cardboard boxes.  However, please check your parcels for any signs of damage on delivery. If you cannot check the parcel on delivery please sign as 'unchecked/damaged'.  Without this we cannot claim on insurance and therefore cannot accept resonsibility for any damage found after delivery. We do not accept returns on customised products (see terms & conditions).

What if I change my mind? Should you not be 100% happy with your order, you're welcome to return it for a full refund (less postage costs).  However; customised products cannot be returned - please see our terms & conditions.

What other services do you offer? At Oak Store Direct we offer many sizes of floating shelves in Solid Oak, Walnut, Beech & Cherry. All our Oak products are available made to measure, with custom/bespoke size options. In our ebay shop, you'll find a stunning range of quality solid oak planed & sanded floating shelves - as well as chunky rustic Green Oak mantels & Shelves. All our oak products are 100% solid & kiln dried 1st grade oak; we don't use oak plywood vaneers or glued off cuts. If you'd like a sample of our oak, please email us with your finish requirements. Check our other items here!

Can I collect my order? Yes!  You can collect you order from our showroom.  Simply let us know when ordering and we will call you when your order is ready for collection with a day/time.


For information and credit/debit card payments contact us here:
Phone: 01274 597579
Email: sales@oakstoredirect.com