Saturday Delivery (UK mainland only) - available at surcharge rates. Please contact us for a price and availability.
Our delivery service is a "next working day", (once your order is ready). You'll receive a "dispatch notice" by email when your item has been collected by our courier; your parcel will then be delivered the next 'working' day (NB: some items are sent on a 48hr Service depending on the size/postal area - please ask). Should there be any problem, please let us know stright away. All deliveries are made between 8am and 5:30pm (and until later during busy periods). Regrettably, they do not offer a service, whereby they call when close to your property.
Please ensure that someone is available at your address to take delivery. Should you specify that you wish to have your order left with a neighbour, this will effect any claim, should it be damaged - as the correct procedures must be followed. You're welcome to select a specific day for delivery, please mark in the "comments" that you need calling to arrange delivery. We will then get in touch to select a convenient day once the order is ready to go. You must supply a phone number for the delivery driver to call you with any issues.
Where a "delivery booking in service" is required for some business addresses, you must inform us. There is a surcharge for this service.
We use a number of couriers to deliver our products (depending on the size). Most attempt delivery twice. If they're unsuccessful, the order will be returned to us and charges may be incurred if this happens. In addition, the full delivery cost is payable by you to send the order back out (plus the return fee, where applicable). See our terms & conditions.
We will not leave items outside, as a rule, due to the risks involved, (theft/weather damage). If you request this, this is entirely at your own risk and we can not take any responsibility for items going missing and/or damage of any kind.
You must check your parcel(s) for signs of damage before you sign for it. If your parcel has obvious signs of damage, please check the contents where possible (or you're welcome to refuse delivery signing 'damaged/refused'). In the event your driver won't allow you time to check the contents, simply sign as "DAMAGED" as this could affect your claim if you don't. You must inform us within two business days, so we can arrange a replacement or refund (time must be allowed to manufacture the order, where required). You will be sent a form to complete and return. In addition, you must send us an image of the packaging inside and out; and the damaged item(s). We can't accept responsibility or returns if the parcel(s) has NOT been signed for as damaged.
Once your order has left us, if you need to make any amendments to the delivery, you need to contact the courier direct. You should receive an automated email from the carrier with your tracking details - their contact details are also on that email.
NB: We cannot change the address once it has been booked for delivery. This is due to Mail Inception Laws and a delivery attempt MUST be made before any amendments can be done. Therefore, please ensure the address you supply is correct because we can not be held responsible. When paying by PAYPAL, the address from your PAYPAL account is automatically used (Paypal rules). Please therefore, ensure this is up to date. We cannot be held responsible for items going to an incorrect address. We will send your order to the "Shipping Address" supplied at the time of the order.
Some couriers charge a "residential fee/additional handling fee" where an item is large/heavy, (by heavy we mean over 30kg and large is over where a parcel is over 1.5m). Residential fees vary between £2.00 and £5.00. Where you can get an item to delivered to a business address, this would avoid that fee.
Please ensure there's someone available to lift your items when the delivery arrives. Additional delivery charges can apply when it comes to booking the delivery, where items turn out heavier than expected. This is rare but it's difficult to gauge the weight of a parcel, as each cut of oak is different. We will let you know if this is the case when it comes to booking the delivery. If an individual item goes over 50kg, it then becomes a "pallet" delivery. Please bear this in mind for taking the delivery in.