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DELIVERY:
Some orders may be sooner and some later depending on stock at the time and the detail in the order. We take great pride in our work and cannot rush our products through production.  If you're in a hurry for your order, please do contact us before ordering to ensure we can meet your time frame.

Please Note: Before booking carpenters and fitters please check your delivery will be made on time. Lead times are approximate and can change from week to week. Please do not arrange installers on the same days as your delivery as couriers can deliver up to 5pm.

CURRENT LEAD TIMES:

Worktops: 10-12 working days
Shelving: 8-10 working days
Window Sills 7-9 days
Mantels: 9-11 working days
Fire Surround: 10-12 working days
Mirrors: 10-12 working days
Corbels & Brackets: 6-8 working days
Machined Mouldings: 6-8 working days
Stock Mouldings: 5-7 working days
Custom Furniture: 3-4 weeks

Delivery Zones:
  • UK Mainland
  • UK Islands & Highlands**
  • Northern Ireland**
  • Southern Ireland**
  • Europe**
** Additional delivery fees may apply

Saturday Delivery (UK mainland only) - available at surcharge rates.  Please contact us for a price and availability.

Our delivery service is a "next working day", (once your order is ready).  You'll  receive a "dispatch notice" by email when your item has been collected by our courier; your parcel will then be delivered the next 'working' day (NB: some items are sent on a 48hr Service depending on the size/postal area - please ask). Should there be any problem, please let us know stright away.  All deliveries are made between 8am and 5:30pm (and until later during busy periods).  Regrettably, they do not offer a service, whereby they call when close to your property.  

Please ensure that someone is available at your address to take delivery.  Should you specify that you wish to have your order left with a neighbour, this will effect any claim, should it be damaged - as the correct procedures must be followed.  You're welcome to select a specific day for delivery, please mark in the "comments" that you need calling to arrange delivery.  We will then get in touch to select a convenient day once the order is ready to go.  You must supply a phone number for the delivery driver to call you with any issues.

Where a "delivery booking in service" is required for some business addresses, you must inform us.  There is a surcharge for this service.  
 
We use a number of couriers to deliver our products (depending on the size). Most attempt delivery twice.  If they're unsuccessful, the order will be returned to us and charges may be incurred if this happens.  In addition, the full delivery cost is payable by you to send the order back out (plus the return fee, where applicable). See our terms & conditions.

We will not leave items outside, as a rule, due to the risks involved, (theft/weather damage).  If you request this, this is entirely at your own risk and we can not take any responsibility for items going missing and/or damage of any kind.  

You must check your parcel(s) for signs of damage before you sign for it.  If your parcel has obvious signs of damage, please check the contents where possible (or you're welcome to refuse delivery signing 'damaged/refused').  In the event your driver won't allow you time to check the contents, simply sign as "DAMAGED" as this could affect your claim if you don't.  You must inform us within two business days, so we can arrange a replacement or refund (time must be allowed to manufacture the order, where required).  You will be sent a form to complete and return.  In addition, you must send us an image of the packaging inside and out; and the damaged item(s).  We can't accept responsibility or returns if the parcel(s) has NOT been signed for as damaged.  

Once your order has left us, if you need to make any amendments to the delivery, you need to contact the courier direct.  You should receive an automated email from the carrier with your tracking details - their contact details are also on that email.   

NB: We cannot change the address once it has been booked for delivery.  This is due to Mail Inception Laws and a delivery attempt MUST be made before any amendments can be done.  Therefore, please ensure the address you supply is correct because we can not be held responsible.  When paying by PAYPAL, the address from your PAYPAL account is automatically used (Paypal rules).  Please therefore, ensure this is up to date.  We cannot be held responsible for items going to an incorrect address.  We will send your order to the "Shipping Address" supplied at the time of the order.
*Surcharges
Some postcodes do have a surcharge levied against them.  Surcharges apply to non-mainland UK postcodes.  Please email your order for a quote for surchargable deliveries.  The following are some of the postcodes that are surchargable with our courier.  The couriers also surcharge over a certain weight - you'll be advised if this is the case at the time of booking in.

AB37, 38, 44, 45, 53-56
BT
HS1-9
IM
IV7, 9-12, 14-28, 30-32, 36, 40-56
KA27-28
KW
LA 15-23
PA20-38, 41-49, 60-78, 80-88
PH17-26, 30-44, 49, 50
TR21-25
ZE
*Unfortunately, the postcode surcharges can not be avoided as they're levied by our couriers (In addition, some other postcodes are surchargable depending on weight - you'll be advised of this at the time of booking).

We use a number of couriers to deliver our products (depending on the size & weight).  

Our couriers will attempt delivery twice.  If they're unsuccessful, the order will be returned to us and further postal charges will be incurred if this happens.  Note, the full delivery cost is payable by you for us to re-send the order back out.  (For example: If you've paid £12.00 delivery initially but the delivery actually cost us £24.00 to send, this will be what the re-delivery fee will be - in addition to the charge levied by the courier for returning it to sender).  Please note, parcels over 1.5m/30kg cost considerably more to send.  NB: The same applies when replacing items, where no error is made on our part.

We will not leave items outside due to the risks involved, (theft/weather damage).  If you request this, this is entirely at your own risk and we can not take any responsibility for items going missing and/or damaged.  No replacement will be sent.

Finally, you must check your parcel(s) for signs of damage before you sign for it.  If your parcel has obvious signs of damage, please check the contents.  In the event your driver won't allow you time to check the contents, simply sign as "DAMAGED" as this could affect your claim (by signing your name, you're accepting the goods as "in good condition".  You must inform us within two business days of any damage, so we can arrange a replacement or refund (time must be allowed to manufacture the order, where required).  You will be sent a form to complete and return.  In addition, you must send us an image of the packaging inside and out; and the damaged item(s).  We can't accept responsibility or returns if the parcel(s) has NOT been signed for as damaged.  

Some couriers charge a "residential fee/additional handling fee" where an item is large/heavy, (by heavy we mean over 30kg and large is over where a parcel is over 1.5m).  Residential fees vary between £2.00 and £5.00.  Where you can get an item to delivered to a business address, this would avoid that fee.  

Large/Heavy Items
Please ensure there's someone available to lift your items when the delivery arrives.  Additional delivery charges can apply when it comes to booking the delivery, where items turn out heavier than expected.  This is rare but it's difficult to gauge the weight of a parcel, as each cut of oak is different.  We will let you know if this is the case when it comes to booking the delivery.  If an individual item goes over 50kg, it then becomes a "pallet" delivery.  Please bear this in mind for taking the delivery in.  

Heavy/Fragile Goods
Heavy items (over 30kg), fragile goods and items over 2.5m, may be subject to additional postal charges.  You will be informed of this at the time of booking your delivery.  We will obtain quotes to get the least expensive option, and will dispatch your items upon payment.

Refusing Your Parcel
Should you refuse your parcel (for example "no longer wanted", etc.), you will be charged for the delivery attempt and the costs incurred with its return - unless pre-agreed with Oak Store Direct Ltd.


Please Note: Most standard sizes are usually ready for dispatch within 5-7 working days but often sooner. Made to measure oak products require extra manufacuring time and treatments/finishes require a day or two extra.  

RETURN DELIVERY IS PAYABLE BY THE CUSTOMER, UNLESS AGREED OTHERWISE.